Delivery Information

All orders placed before 2359 on 31/10/07 will be eligible for free delivery and installation. (See Malvern Terms page for their full terms)

Please note that deliveries of Malvern buildings are carried out by their own vehicles and employees and Monkton Elm can not be held responsible for late or non show deliveries but we will make every effort to resolve any such problems. Malvern aims to fulfil all orders within 4-5 weeks of receipt of order although at exceptionally busy times this may extend to 6 weeks. All orders will be confirmed in writing and at least seven days notice will be given of delivery date.

Upon ordering a Malvern building you will receive a copy of their full delivery terms and conditions.

In the event that we are unable to supply your goods within the stated period, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and exchanges

• We offer a full money back guarantee
• You have 30 days from receipt in which to return your order
• You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

We want you to be entirely satisfied with every purchase made from Monkton Elm and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

• Please contact us within 7 working days from the day after the delivery day
• Contact us via Email, fax or in writing
• Return it to us with the products original packaging and labels within 30 days of receipt
• All goods to be in a new and unused condition together with a copy of your original receipt.
• We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum or collection can be arranged.
• If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
• If you are in any way not satisfied with your purchase please contact Norma Moore, Monkton Elm Garden Centre, Monkton Heathfield, Taunton, Somerset, TA2 8QN Telephone: 01823 412381 Email: Info@monkton-elm.co.uk

This returns policy does not affect your statutory rights.